Returns & Exchanges
At The Dinner Ladies, we pride ourselves on the quality of our prepared meals and want you to be completely satisfied with every bite. Due to the perishable nature of our products, we offer replacements or credits for any items that arrive damaged or do not meet our high quality standards.
Inspect Your Delivery
Please check your order as soon as it arrives to ensure all meals are present and the packaging is intact and frozen or chilled.
Contact Customer Support
If there is an issue, email our team within 24 hours of delivery with your order number and a brief description of the problem.
Provide Photo Evidence
To help us improve and process your claim quickly, please attach clear photos of the product and the packaging labels to your email.
Resolution and Credit
Once reviewed, we will issue a refund to your original payment method or apply a credit to your account for your next delicious delivery.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing